Essential reading if you feel something’s not right but you can’t quite put your finger on it... and you want:
Having one of our ‘Retainer’ contracts means we become available on an ad-hoc basis when you feel you need extra support on top of pre-arranged dates.
We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.
This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 30 days following the date of receipt of the product;
(b) the returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.
In order to take advantage of your rights under this returns policy, you must:
Contact customer services by emailing firstname.lastname@example.org immediately stating the reason for the return. You will then receive a reply with the return instructions.
Products returned under this policy must be sent by recorded delivery to:
Inspired Working Limited
33 Military Road
You will be responsible for paying postage costs associated with returns under this policy.
The following kinds of products may not be returned under this policy:
(a) DVDs, CDs and other audio, video or audio-visual recordings that are not in the original package and unopened.
(b) any product made to your specification;
(c) any product made to order;
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the costs of returning the product to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within  days of the day we received your returned product.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
Our full name is Inspired Working Limited
Our registered office is 88-90 Crawford Street, London, W1H 2EJ, United Kingdom.
Our company registration number is 6857266.
Our email address is email@example.com.
Our VAT number is 853 3574 13.