Learning and Development
Some Courses We Can Offer
Selling and Negotiation Skills
Examples of the specific and measurable learning objectives
Below is a list of the topics that can be delivered in half-day (3 hour) workshops. It is possible to group a number of topics into tailored programmes to meet specific needs.
Personnel Management
Ensuring you have the right people doing the right things at the right time
- Developing Job Descriptions
- Recruitment and Selection principles and skills
- Interviewing Skills
- Team Building
- Managing Poor Performance
- Introducing and Managing Change
- Understanding the Disciplinary & Grievance procedures
- Managing Redundancy
- Basic Employment Law
Training and Development
Ensuring your people have the knowledge and skills they need
- Developing Induction Programmes
- Training Needs Analysis
- Planning Training
- Learning Styles
- Setting Objectives
- Coaching Skills
- Feedback Skills
- Evaluating Training
Personal Development
Ensuring Managers and staff have the personal skills required to be effective
- Assertiveness skills
- Well-being at work (Managing Stress)
- Time Management
- Effective Communication skills
- Advanced Communication skills
- Managing Meetings
- Presentation skills
- Advanced Presentation skills
- Influencing skills
- Handling Conflict
- Understanding Motivation
- Inspirational Leadership
- Achieving Work/Life Balance
Selling and Negotiation Skills
- Understanding the sales process
- Understanding the customer
- Basic Negotiation skills
- Advanced negotiation skills
- Beyond selling – building relationships
Below are some examples of the specific and measurable learning objectives for the following topics. These can be tailored to address your specific issues:
Managing Performance
By the end of the session participants will be able to:
- Explain Performance Management
- State the purpose of an Appraisal
- Explain how to prepare effectively for an Appraisal
- Develop and set appropriate SMART goals/objectives
- Develop a personal Action Plan for implementing improvements
Time Management
By the end of the session participants will be able to:
- Explain the principles of making choices in managing time
- Define and distinguish Urgency versus Importance in order to prioritise effectively
- Identify key roles and how to be even more effective in each
- List at least 5 techniques for being more effective when managing activities
- Develop a personal Action Plan for implementing improvements
Managing Meetings
By the end of the session participants will be able to:
- Explain the roles and responsibilities of attendees
- Explain how to plan and prepare meetings
- State some of the techniques that can be used to run effective meetings and achieve results
- Develop a personal Action Plan for implementing improvements
Effective Communication
By the end of the session participants will be able to:
- Explain the principles of effective verbal and non-verbal communication
- Explain the principles of ‘Rapport’
- State the barriers to communication
- Demonstrate effective questioning technique
- Demonstrate effective listening skills
